Post by parvej980 on Dec 2, 2023 14:11:01 GMT 10
Lack of Communication While agency salespeople are happy to contact customers before acquiring them things start to go wrong after the contract is signed. The expert or account manager rarely understands the work being done which makes the client think that no one is doing anything on his project. At most there will be some reaction when a customer writes that there is a problem. However, no dialogue was initiated. Solution First you can agree to schedule a conversation, for example once a month or more frequently.
During which you inform the client what has been accomplished and what the next steps are. If you notice any bug issues or something bad is happening don’t bury your head in the sand but tell the client what happened and how you are wedding photo editing service going to handle the problem and what is your plan of action. I mainly contact clients directly via email. In addition to monthly invoices and reports we notify clients whenever we discover any issues and every month we conduct an audit to check if any new technical errors have appeared on the client's website.
Financial Issues The issue here is no longer that of the experts but that of the client. Clients may have financial problems solely or recently due to external factors such as the coronavirus pandemic or the war in Ukraine. The reasons may be different but you have no influence over it. Solution As I mentioned at the beginning of this article acquiring new customers is much more expensive than retaining existing ones so you can suggest: Reduce your budget This will allow you to only perform the necessary work Monitor the client’s website to maintain so far As a result, cooperation is suspended until the customer's situation improves.
During which you inform the client what has been accomplished and what the next steps are. If you notice any bug issues or something bad is happening don’t bury your head in the sand but tell the client what happened and how you are wedding photo editing service going to handle the problem and what is your plan of action. I mainly contact clients directly via email. In addition to monthly invoices and reports we notify clients whenever we discover any issues and every month we conduct an audit to check if any new technical errors have appeared on the client's website.
Financial Issues The issue here is no longer that of the experts but that of the client. Clients may have financial problems solely or recently due to external factors such as the coronavirus pandemic or the war in Ukraine. The reasons may be different but you have no influence over it. Solution As I mentioned at the beginning of this article acquiring new customers is much more expensive than retaining existing ones so you can suggest: Reduce your budget This will allow you to only perform the necessary work Monitor the client’s website to maintain so far As a result, cooperation is suspended until the customer's situation improves.